Terms & Conditions

• At Jiya Enterprises, we want you to be completely satisfied with your purchase. If you're not satisfied for any reason, we offer a hassle-free return and refund policy. Please read the following guidelines to ensure a smooth return process:

1. Eligibility:

• To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
• Some items may not be eligible for return, such as personalized or custom-made products.

2. Timeframe:

• WYou may initiate a return within 7 days of receiving your order. After 7 days, unfortunately, we cannot offer you a refund or exchange.
• Returns requested beyond the specified timeframe may be accepted at our discretion and may be subject to restocking fees.

3. How to Initiate a Return:

• To initiate a return, please contact our customer support team at [contact email/phone number] to request a return authorization (RA) number.
• Please include your order number, the item(s) you wish to return, and the reason for the return in your request.

4. Return Shipping:

• You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
• We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refund Process:

• Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item.
• If your return is approved, we will initiate a refund to your original method of payment. Refunds may take 20 business days to appear in your account, depending on your payment provider .

6. Exchanges:

• If you wish to exchange an item for a different size, color, or style, please indicate your preference when requesting a return authorization (RA) number.
• Exchanges are subject to product availability. If the desired item is out of stock, we will issue a refund for the returned item

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.
• Please provide photographic evidence of the damaged or defective item to expedite the resolution process.

8. Non-Returnable Items:

• Certain items are not eligible for return, including customized products.
• Final sale and clearance items are also non-returnable and non-refundable.

9. Policy Updates:

• We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website.
• It is your responsibility to review these Terms periodically for changes. Your continued use of the Website or purchase of Products following the posting of changes constitutes acceptance of those changes.

10. Contact Us:

• We reserve the right to update or modify this return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer support team for assistance.